In a Workflow it is simple to add a Condition based on the Field that a Ticket was sent To a particular Email Channel. This creates a condition called something like ‘Ticket fields.to email’ etc
I want to use the To Email field in an Expression Builder, I cannot find the placeholder to use. I have searched the options in the Workflow user interface and the List of Dynamic Placeholders article, but I find nothing.
I tried guessing the Placeholder syntax, using the dialog shown above for the first and the Ticket API fields for the second
{{ticket.to_email}}
{{ticket.to_emails}}but neither of these returned the data in the Ticket Field ‘To Email’.
Does anybody have any suggestions?