Time to vote 

@zachary.king @keefe.andrews @Alefre @ErikAlmSynerity @GlennA @Sebastian_S @liamjordanmartin @OmerPaz @BrynCYDEF @Nezeki @Jerome.Haynes @Stratto @ggallaway @patricksawyer @ekrasner @michael.fong @m.rieder @IJR @MartinDG @raymondcanilao @Julie @fredddd @JCC @ShawnaJ @Vishal Nema 

Definitely going to be CSI this year, looking at all the manual processes and taking steps to automate them. 

For us we are currently rolling out enhancements to Employee Onboarding, by Change Management is next on the list. Freshservice is going to make things tremendously better for us in that area! And I am looking forward to starting that project.

To reduce workload we are looking over what service catalog items we can address using the automation components and freshservice catalog integrations.