Question

Workflow automator & onboarding requests

  • 28 June 2022
  • 0 replies
  • 119 views

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Hi,

 

Is there a way to use the id of an onboarding request to use as a placeholder in workflow? 

 

Using an endpoint of https://host-fs-sandbox.freshservice.com/api/v2/onboarding_requests/{{ticket.id_numeric}} in the web request returns the ticket id rather than the “id” of the onboarding request.

 

My goal is to retrieve the employees start date from the onboarding request field cf_start_date to update the Due Date of the ticket.

 

Is this possible?

 

Thanks


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