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Workspace Ticket Field List Order

2 months ago
10 June 2024
2 replies
49 views

Hi All,

Is there anyway to reorder the Workspace list in the ticket fields? RIght now it is set in the order which the Workspaces are created which looks quite random for users. If we can either set it to alphabetical or personalised order that would be best.

2 replies

LizM
Apprentice
1 reply
12 days ago
26 August 2024

@phill.yeung we have this question too, and I think it’s coming soon: https://support.freshservice.com/support/solutions/articles/50000010138-how-to-change-the-order-in-which-workspaces-are-listed-on-the-ticket-form-

We also want to be able to reorder the workspaces as they appear in the Service Catalog, but I haven’t figured out how to do that yet...

Userlevel 2

+2

Jim Dumay
Skilled Expert
10 replies
11 days ago
27 August 2024
Answer

The August 28th updates allow you to do both.
Freshservice Release Notes - Aug 2024 | Freshworks Community
Freshservice Release Notes - Aug 2024 | Freshworks Community

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