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Hi All,

Is there anyway to reorder the Workspace list in the ticket fields? RIght now it is set in the order which the Workspaces are created which looks quite random for users. If we can either set it to alphabetical or personalised order that would be best.

@phill.yeung we have this question too, and I think it’s coming soon: https://support.freshservice.com/support/solutions/articles/50000010138-how-to-change-the-order-in-which-workspaces-are-listed-on-the-ticket-form-

 

We also want to be able to reorder the workspaces as they appear in the Service Catalog, but I haven’t figured out how to do that yet...

 

The August 28th updates allow you to do both.
Freshservice Release Notes - Aug 2024 | Freshworks Community
Freshservice Release Notes - Aug 2024 | Freshworks Community

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