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Edit value of Snippet / Edit, create Placeholders

  • 3 April 2024
  • 8 replies
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donia_ats
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Hello, 

I want to edit snippet values , but I think it’s not possible? Confirm ?

Is there any development planned to do this ? 

 

REASONS => I have several forms and I would like to choose which form to display. 

 

Ideally, I would like to display the correct form based on questions asked before but I didn’t find placeholders to identify each form .. 

 

The objective is to ask the customer questions before offering them the appropriate form.

Possible ? 

 

Thx in advance, I hope it was clear 

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Best answer by eeha0120 3 April 2024, 17:35

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eeha0120
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Hi.

 

Not sure if I got you correctly, but, and maybe not the most elegant way to do it, but you could add some text fields to your form, and using Dynamic sections and fields, you could show customers Informative data regarding the chosen value.

 

Please have a look here:

Creating dynamic sections : Freshdesk

How can I create dynamic forms and have different fields based on the different values? : Freshdesk

 

Hope this helps.

 

Regards,

Elvis Henriquez
donia_ats
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Thanks for the feedback Elvis. (Sorry english it's not my native language)

 

I already use all of this... (lots of sections and fields in my main form). I want to display a specific form rather than displaying all available forms

 

For example :

Would you like to report an incident ? (Redirect to Form 1)

Would you like to schedule a technical intervention ? (Redirect to Form 2)

etc … 

 

THX 

eeha0120
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Hola. Sólo para validar: ¿Tienes Plan Pro o Enterprise?

Multiple Forms are available only from Pro plan onwards.

Did you take a look to these:

Multiple ticket forms - Freshdesk : Freshdesk

Multiple ticket forms in Freshdesk : Freshdesk

 

Regards,

 

Elvis Henriquez
donia_ats
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Thank you again for your time !

 

This is my problem =>  Note: When you have more than one form associated with a portal, the form name will appear as a dropdown to your customers on the new ticket page.

 

My problem isn't fields, it's forms. We don't want dropdown fields, customers don’t have to see all forms. 

 

Can I retrieve the ID of each form to code this part myself ? (Like ID in fileds ?)

 

 

 

donia_ats
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sorry, I forgot => Plan Pro 

eeha0120
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Oh. Apologies. Got it.

Thank you very much for elaborating and clarifying.

Yes, you could get the ID from the URL when you are editing the form itself.

Or, you could also use API:

Freshdesk

This way you could get the ID.

With dynamic fields, you could hide the Forms dropdown, so, your users won’t see it (but it is mandatory to have it). Not sure though, but you could use JavaScript or using the Dynamic fields to choose the right value from the Forms dropdown, so the corresponding Forms Dropdown should show the right form for your customer.

 

Regards,

Elvis Henriquez
donia_ats
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No apologies, you have been a good help to me !  :)

 

Nice cheat code from the URL, I wasn't sure of this information… 

 

Thx you so much Elvis 

Hasta pronto ;)

eeha0120
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Anytime. Glad I could help.

Elvis Henriquez

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