Hi there,
I really like the option to create a Post Incident Report which is saved with easy access inside the Major Incident ticket. My issue is the PIR fields aren't 100% relevant and I'm manually changing them. I would like to tailor the fields relevant to my organization for each report generated. I’ve searched high and low in the admin center and I'm still at a loss.
Any help would be much appreciated!
Thanks,
Alex
Just to double check:
Are you referring to Major Incident Management feature of FreshService?
You post your inquiry under FreshDesk.
You may check here:
Major Incident Management | Freshworks Community
and here:
Note: By the way, it seems that, currently, no. So, you might submit this wonderful idea here Freshworks Ideas | Freshworks Community, in case it does not already exist.
And ensure to share the Idea link in order to vote (In a FreshService forum entry).
Regards,
Ah that makes sense! Thanks for pointing me in the right direction and for the good advice where to take this!
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