Ticket fields - multi product error

Hi @alecordeiro ,

Products feature is available from Pro plan and if you are using growth or free, this option will not be available. If the Products option is not there, then the field that shows Product will not be appearing on the Agent screen. To have more insight on this, can you share a screenshot of the page where the product field is showing up and which option you’re using to hide the same.

Cheers

If you're encountering an error message stating that the multi_product feature is not supported in your plan when attempting to hide the product field in the ticket form, it could be a limitation imposed by your current Freshdesk plan buy cheap canvas prints.

The product field is a feature associated with the multi-product feature, which allows you to associate tickets with specific products or services. The error message suggests that your current plan does not include support for this feature.

To resolve this issue, you have a few options:

1. Upgrade your Freshdesk plan: If you require the ability to hide the product field, you may need to upgrade your Freshdesk plan to one that supports the multi-product feature.

2. Contact Freshdesk Support: Reach out to Freshdesk's support team and explain the issue you're facing. They can provide more specific guidance and clarify if the error is related to a bug or a limitation of your current plan. They may be able to offer a workaround or provide further assistance.

3. Review plan features: Double-check your plan's features and limitations to ensure you have accurately identified the source of the issue. It's possible that there may be other factors contributing to the error message.

By following these steps, you can gather more information about the issue and take appropriate actions to resolve it.

I have same problem!

Any updates on this? This bug is not yet fixed.