Hi All,
Could some one tell me how to get the request type and sub-type in analytics without adding servise items in the Filters.
Thanks.
problem with analytiecs.
Userlevel 7
+11
Hi.
Would you mind elaborating? They should be available.
Where exactly you don’t see them?
Regards,
Hi.
Would you mind elaborating? They should be available.
Where exactly you don’t see them?
Regards,
Please be aware that in our system, we have a field (under the workspace > Service Categories > service item > request type > sub-items). When attempting to report all this data in a report, it is necessary to select all request types and subtypes individually in the filter. However, this is not possible with the service items that include a large number of request types.
Please be aware that in our system, we have a field (under the workspace > Service Categories > service item > request type > sub-items). When attempting to report all this data in a report, it is necessary to select all request types and subtypes individually in the filter. However, this is not possible with the service items that include a large number of request types.
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