I’ve created a report in Freshdesk to show customers with the most unresolved tickets. It works, but I get too many results to be readable. Is there a way to limit the amount of results, something “list only top 10”?
Limiting metric results
Userlevel 6
+9
- Community Manager
- 620 replies
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24 March 2021
- Answer
Hello
You can make use of the Rank order option under the widget filters (Edit widget section) to show top/bottom ‘n’ results in the widget of a report.
Please refer to the article link to get detailed insights on the Analytics features supported in each plan: https://support.freshdesk.com/en/support/solutions/articles/50000001108-analytics-features-for-each-plan
Cheers,
Freshdesk Community Team
To streamline readability, set the report to display only the top 10 customers with the most unresolved tickets in Freshdesk. This helps focus on crucial matters. Best wishes for the class 9th result!
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