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Presenting ‘The Expert Corner’, a series of audio notes with experts and thought leaders across segments to help you power up your work, every week.
Today’s Agenda: Barclay Rae, IT service management consultant and author shares his expertise on ‘The Anatomy of a Service Call’.
In this 2 minute video,
Take a look.
Its too easy to views these interactions as tickets, calls, incidents etc, whereas this is a highly complex human 2-way communication. Once that is understood then the Service Desk operation tends to get more support.
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Its too easy to views these interactions as tickets, calls, incidents etc, whereas this is a highly complex human 2-way communication. Once that is understood then the Service Desk operation tends to get more support.
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Great to see
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