Open Hours on Freshworks Academy
Hey folks! On board with IT expert, @BarclayRae, as we take a look at the value of good logging - Why is it important to document all that we do properly? Can good quality and consistent data help you, your colleagues and the business in the future? Find out in 125 seconds.
More valuable insight from @BarclayRae :)
It can be hard for organizations to balance the time spent on helping end users and the time spent investing in “future-help” improvement. For me, it’s a case of applying the Pareto Principle - whereby 80% of the value is likely to come from 20% of the work. So, as per Barclay’s advice, understand the respective value of what’s being captured and focus on consistently recording the stuff that creates the most value - from informing knowledge articles to seeing the trends that drive improvements.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.