API and Webhooks

As I understand it, I would need to imbed a valid agent's username and password in any API request. This is somewhat impractical - I am the owner and don't want my username and password made available to my programming staff; they don't want their passwords available to each other or to me, for that matter. As a small company, I will have only 3 agents altogether, so adding a non-functional API agent would be relatively expensive.Suggestion (if you agree that this type of agent could/should be free) - create an Agent restriction called "API agent" that doesn't have any authority other than to use the API -- one that doesn't chalk up a fee as a regular agent.

Quisiera saber algún modo de llamar o conectar, etc. a la API de FreshDesk desde un proyecto en C# (ASP.NET)

Hello,I am working on building out a .NET REST Client to wrap around the Freshdesk v2 API. If there are any .NET developpers, I would love to get some feedback.https://github.com/jscarle/Freshdesk.NET

If we update any contact on freshdesk  with prefix '+', the search API is not working.Suppose,We have updated a contact as '+7654367287' on Freshdesk Contact Edit option.then below APIs will not work for contact search./api/v2/contacts?mobile=7654367287/api/v2/contacts?mobile=+7654367287

Has anyone recently started having issues with the FD/SF integration? Ours was working for 2 years and then stopped. On the SF side, it just showed nothing under the tickets list. When I try to update the API key, I get the following error:Unable to connect to Freshdesk. Please check the domain URL and "credentials"I am working with FD support but they seem to be stumped so I'm hoping that someone else has run in to this issue. We are able to get the connection to work in our SF Dev environment so we do have everything entered correctly. We also attempted uninstalling and reinstalling the integration and that did not fix it.

Hello there,I'm using Freshchat API for Wordpress website.Each time, while window loads, seem a gap on the top of the website due to freshchat script.Any solution?Regards,Manika 

Do I need to use an API to import ticket history?

Hi,I've created a custom app that basically renders a button, but the containing iframe is way too large, thus wasting precious space:How can I limit the app height? Nothing I tried worked so far.Thanks, Stephan

We'd like to create a dropdown input on a "Custom Installation Page" populated by "ticket type" options. This is a system field, but the options for it can be customized by admins. So rather than assuming they're the default "ticket type" options, we'd like to look up the values using the REST API and populate it with those. That way the options are always up-to-date and accurate. The problem we're running into is there doesn't appear to be an easy way to make this API call. When using `client.request`, it doesn't matter whether you're calling Freshdesk or some random third-party domain. You still need the complete URL and a way to authenticate with it. And it seems the only way to get that is by making the user manually enter it. I guess I'm having a hard time believing that if you want to make a call from a Freshdesk app to the Freshdesk API, using the Freshdesk client library, it requires a human to manually enter a bunch of info that the system should already have. What am I missin

We're looking to migrate from HelpScout into FreshDesk and would love to speak with other customers who have done this.  In particular, have you succeeded in getting CSV file exports of your data from them and how? Any tips or tricks you'd be willing to share would be very much appreciated! Thanks!

Hello everyone,I'm stuck with an issue. I made a script that will export emails from an Outlook folder then for each conversation it will create a ticket.I'm using Powershell and the following code : # Outlook Variables $outlook = new-object -com outlook.application; $ns = $outlook.GetNameSpace("MAPI"); $inbox = $ns.GetDefaultFolder(6) # Get the emails that are in the folder named "folder_name" $targetfolder = $inbox.Folders | where-object { $_.name -eq "folder_name" } $items_list = $targetfolder.items | Select-Object ConversationID, sentOn, SenderName, To, TaskSubject, htmlbody, Attachments | sort-object -Property ConversationID, @{Expression = { $_.sentOn }; Ascending = $false } | select -First 1 foreach($item in $items_list){ $item.Body } # Fresh's Part [System.Net.ServicePointManager]::SecurityProtocol = [System.Net.SecurityProtocolType]::Tls12 $APIKey = 'API_KEY' $EncodedCredentials = [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes(("{0}:{1}" -f $APIKey, $nul