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Using Freshdesk
API and Webhooks

API and Webhooks

Using Freshdesk

231 Topics
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231 Topics

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pedroApprentice

posted in API and Webhooks

API: Add ticket tags without deleting existing ones

Hi,If I understand your API docs correctly, the update ticket endpoint will accept a "tags" attribute but it will replace all tags the ticket has with the ones I send.I'd like to add new tags without deleting the existing ones, and without having to send them in my request, as concurrency errors originating from multiple requests at the same time may result in tags being lost.E.g.Ticket has tags "hello" and "world".If I do a PUT request with "tags": ["foo"], ticket will only have tag "foo" from there on, deleting tags "hello" and "world".That's not what I want, I just want the tag "foo" added to the list, so the ticket has the tags "hello", "world" and "foo".Is there a way for me to accomplish this?

pradeep.kApprentice

posted in API and Webhooks

API - Cloud file attachment

Hi, I am working on to create a freshdesk ticket within salesforce. The problem I am facing is in attaching the files using API. As per documentation attachments[] only accepts absolute file path (eg. /usr/path/test.txt). However, if i am creating ticket from salesforce, i need to give file URL like https://my.salesforce.com/filepath/test.txt. How can i pass file URL in json API. Thanks

bkueblerContributor

posted in API and Webhooks

sipgate CTI/Softphone integration Urgent need help

Hi,we are at the moment implementing freshdesk and struggeling with the integration of our existing phone provider sipgate. What we want to achieve isto have a solution with the functionsIf customer is calling, Customer Name/Company should be displayed in a popupNice to have - in this popup also the las ticket from this customer (Number and Topic) and the agent who is assigned to this ticket and the status of the ticketAfter answering the call a popup should be opened, showing contact details, so that agents can create a ticket nice to have, option to automaticly create a ticket or assign call to an existing ticketwhen call ends, logging duration and agent who answered the phone, so that we can make reports and dashboard views.This could be done inside frehsdesk with the Global CTI, but we are also open for a softphone solution like softphone.pro. This we have tested for hubspot but they don't have a integration for freshdesk. Sipgate have sipgate.io which is a Push API where the call

smeApprentice

posted in API and Webhooks

Is it possible to Merge tickets via API ?

Hello, i would like to know if it's currently possible to merge tickets via api calls ?I didn't find anything about merging tickets via API calls in the api docs. But as i know there is some functionnalities (like Forward via API , add/remove watchers and so) that are available but not mentionned in the api doc. So i hope that's the case here.Thanks.

andrea.lopezApprentice

posted in API and Webhooks

How to load data from a customer already registered in a new ticket using an api

Hi. I would like to know if it is possible to create integration where I can load the data of a customer already registered in the new ticket section just by inserting a field by connecting an api to another external application

rlewisApprentice

posted in API and Webhooks

Description Format not maintained when creating ticket with API

The formatting of the description seems to be strip by the API. I am interested in maintaining line breaks, but those seem to be striped away.I am using the code from the php example.

hugo.pascalContributor

posted in API and Webhooks

Create note / ticket with json file attachment

Hi all,I try to create a note to an existing ticket with an attachment without success.I try with the API example without issue : curl -v -u APIKEY:X -F "attachments[]=@test.jpeg" -F "attachments[]=@test1.jpeg" -F "body=this is a sample ticket" -X POST 'https://DOMAIN.freshdesk.com/api/v2/tickets/40/notes'But i want to try to add an attachment with Json, like :curl -v -u APIKEY:X -H "Content-Type: application/json" -d '{"attachments" : {"0":"test.jpeg"}, "body": "this is a sample ticket"}' -X POST 'https://DOMAIN.freshdesk.com/api/v2/tickets/40/notes'Result : {"message":"We're sorry, but something went wrong."}It's possible ?Thank you in advance.Regards,Hugo

alexis.arayaApprentice

posted in API and Webhooks

Search by Subject in API ?

Hi, Is it possible to perform a search by the subject with the API?Tranks

diana.baumgartApprentice

posted in API and Webhooks

Jira Integration | Api token

Dear Freshdesk Support team,we already contacted you in ticket #3716683.We're still not able to connect Helpdesk Tickets with Jira Tickets. We already removed browser cache/cookies and checked this in an incognito window.Our last information is that you rolled out a fix for this issue. But it is not possible to update this API key under API token section under Admin > Apps > settings next to JIRA app because we don't have any field to put in the api token.How can we solve the problem?Thanks for your support and best regardsIrina land in sicht

gregory.adkinsApprentice

posted in API and Webhooks

Webhook null vs "null" change?

We noticed today, that since yesterday it seems the webhook json data is treating null differently. ei: "freshdesk_webhook": { "ticket_id" : 19, "ticket_cf_customfield" : "null"}Up till yeterday webhooks were sending out:"freshdesk_webhook": { "ticket_id" : 19, "ticket_cf_customfield" : null}Was this an intentional change? How are we to distinguish from the value null and a string null? This is causing issues with our custom api integration.This only seems to be affecting webhooks, not API responses.

sgargateApprentice

posted in API and Webhooks

How to capture backend events?

We need to capture ticket events, such as Ticket status updated, ticket closed. The frontend App does allow to listen to UI events, like closeTicketClicked. But, there are multiple ways to close ticket, and not events get capture.Are there any events triggered from backend that we can listen to?

nayana.kapadnisApprentice

posted in API and Webhooks

How to update the Existing ticket with the attachment through Freshdesk API

Hello Team,I am working on Freshdesk api and now want to update a ticket with pdf attachment. can anyone please tell me how i can do it?It would be very appreciate.Thank you.

jono.chrimesContributor

posted in API and Webhooks

View more than 30 unresolved tickets at once

How do I view more than 30 unresolved tickets at once?I have tried adding &per_page=100 and ?per_page=100 at the end of the address line as per the API documentation however it will not work.I see a LOT of other people asking for more than 30 tickets per view as well.Why not just this in as a feature? It's not that hard...We need this!

patrik.jezekApprentice

posted in API and Webhooks

Freshdesk and phone calls

Hello, I would like to ask about the implementation of phone calls to Freshdesk. Is it possible to connect directly via VoIP? If so, can anyone please send me how to do it? For explanation, we have our own PBX (MyPBX U100), which we need to connect to Freshdesk to pick up calls to support. However, we are not sure whether Freshdesk supports VoIP or whether it is possible to create a ticket using the API at least based on phone calls. Do you have any experience with this, or could you send me some examples how to solve this problem? I know about Frescaller, but we don't want to use their virtual PBX. Thank you. Regards,

francdoreApprentice

posted in API and Webhooks

Connect to Freshdesk API from localhost/HTTPS domain in Angular

Hi,I'm trying to fetch all the open tickets in my freshdesk account using the API and Angular 7.When I do the API call to fetch all tickets, I get a CORS error. This is from localhost:4200 and from my live domain that's https.Is there some kind of domain white listing that I need to do and can I connect to the API from localhost while developing and testing?

rahulnair3Apprentice

posted in API and Webhooks

The remote server returned an error: (400) Bad Request on api calls from yesterday

Its been some months I have been using freshdesk in my application. Yesterday on wards am getting error The remote server returned an error: (400) Bad Request on API calls in both production instance and test. I haven't changed anything in code.

shravanfp2Apprentice

posted in API and Webhooks

Get Company Contacts List using company_id.

Hi, How to get List of company contacts using company_id.

fernandofitilanApprentice

posted in API and Webhooks

how catch the contact in api in php?

how catch the contact in api in php?

freshdesk_18321Contributor

posted in API and Webhooks

Missing API call: Create new Custom Field on an object

Is there a way to register a new custom field on a object using pure api calls?As part oi an app custom installation procedure, I want to create an additional custom field on the client object, but cannot find a way to perform this task using the API.I can see that I can get a list of custom fields, so could ask the admin person to perform the task on my behalf, but this will not give a good customer experience.

ran32608Apprentice

posted in API and Webhooks

Some contacts won't delete, keep reappearing, related to Russian spam

We received spam tickets and spam contacts, Russian letters. I've read about blocking with Dispatch'r based on Russian characters and made these rules, however...I deleted a long list of contacts (spammers), all except two, which keep reappearing even after I click delete and get a positive confirmation "2 contacts deleted" IDs: 1043230694 and 1043232260

dworkApprentice

asked in API and Webhooks

Using API with existing username/password

As I understand it, I would need to imbed a valid agent's username and password in any API request. This is somewhat impractical - I am the owner and don't want my username and password made available to my programming staff; they don't want their passwords available to each other or to me, for that matter. As a small company, I will have only 3 agents altogether, so adding a non-functional API agent would be relatively expensive.Suggestion (if you agree that this type of agent could/should be free) - create an Agent restriction called "API agent" that doesn't have any authority other than to use the API -- one that doesn't chalk up a fee as a regular agent.

erojasApprentice

posted in API and Webhooks

Quisiera saber algún modo de llamar o conectar, etc. a la API de FreshDesk desde un proyecto en C# (ASP.NET)

jean-sebastien.carleApprentice

posted in API and Webhooks

Freshdesk.NET - Simple .NET Freshdesk REST Client

Hello,I am working on building out a .NET REST Client to wrap around the Freshdesk v2 API. If there are any .NET developpers, I would love to get some feedback.https://github.com/jscarle/Freshdesk.NET

abhijit.banerjeeApprentice

posted in API and Webhooks

Issue of search contact if contact is with '+'

If we update any contact on freshdesk with prefix '+', the search API is not working.Suppose,We have updated a contact as '+7654367287' on Freshdesk Contact Edit option.then below APIs will not work for contact search./api/v2/contacts?mobile=7654367287/api/v2/contacts?mobile=+7654367287

jennifer.neherContributor

posted in API and Webhooks

SalesForce integration

Has anyone recently started having issues with the FD/SF integration? Ours was working for 2 years and then stopped. On the SF side, it just showed nothing under the tickets list. When I try to update the API key, I get the following error:Unable to connect to Freshdesk. Please check the domain URL and "credentials"I am working with FD support but they seem to be stumped so I'm hoping that someone else has run in to this issue. We are able to get the connection to work in our SF Dev environment so we do have everything entered correctly. We also attempted uninstalling and reinstalling the integration and that did not fix it.

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