Hi,

One of our partener is using a zendesk solution while we are on freshdesk instances.

We need to forward him some of our tickets.

I set up a rule that do a webhook on the tickets we need to forward.

The ticket is successfully created on the zendesk instance, but it miss one of a parameter.

The weird thing is that my JSON request via curl is working as expected but once in the webhook parameters (copy/paste), there's a parameter that refuse to be set on the "remote" ticket.

I have a custom field on zendesk I need to fill with the ticket id from freshdesk that is not filled in. I tried to set it up with a "hard" value, still no luck but with the same json request with curl, it works well.

If some of you got ideas about what could be wrong.

Here is my json request: (as used on curl -d option)

{
    "request": {
        "requester": {
            "name": "{{ticket.contact.name}}",
            "email": "{{ticket.contact.email}}"
        },
        "subject": "Escalated from partner -  {{ticket.subject}}",
        "comment": {
            "html_body": "{{ticket.description}}"
        },
        "custom_fields": e
            {
                "id": "XXXXXXX",
                "value": "{{ticket.id}}"
            }
        ]
    }
}