When using Freshdesk website and looking at a specific ticket, the emails are listed in chronological order down the page as a timeline of the issue.
This timeline even includes notes and emails sent from the responder to other departments in pursuit of a resolution.
I cannot see how to acquire this timeline list using the API. For example, the ticket data does not seem to include any "thread id" or similar.
Can anyone help?
Kind regards,
Bill
Hi Bill,
Freshdesk didn't release API docs for the customer timeline just yet. You can find the full thread here where they said it'd be up in a few weeks:
https://support.freshdesk.com/support/discussions/topics/50000001109
Hi there
Thanks for your reply. It turns out I was wanting "Conversations" which are available.
Kind regards
Bill
Folks,
The API for customer timeline is still being worked upon and you should be hearing from us soon on this in this section.
Cheers!
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