API & Webhooks

Can Freshdesk’s scheduler function as a reservation system? I need to allow my teachers to reserve our shared computer carts; any way to leverage Freshdesk as a solution?

I have heard about Klook API but don't know what it is and how that is beneficial for travel agents?

Hi, I am trying to integrate Freshdesk with our existing tools and I have a dilemma.Today, I use 3CX for our telephony and it is already plugged to our custom CRM (to get the contact information and track the calljournaling).Now, I would like to also plug Freshdesk to :create a trace in Freshdesk for every call (in or out) using 3CX create a link between Freshdesk and our custom CRM to share the contact information and several data related to their companyI found I could easily plug 3CX to Freshdesk to create new tickets / create new contacts but then I don’t get this information into my CRM and I need to create a link so that the CRM can get the data from Freshdesk.Or I can keep my link 3CX/CRM but then I need to be able to create automatically tickets and update my contacts from this CRM.In both cases, I have no idea how to plug the CRM to Freshdesk. I may add that I am using Blossom.

Hello everyone,  I want to know how to integrate Freshchat with document 360 (https://document360.com/).Doc360 is our external knowledge, we want to integrate it with the SOLUTION of freshdesk, then we our customers create a new ticket, they can see the related articles automatically, not need to switch to another system. Thanks,

Hello,I am using both Jira & Freshdesk and I am having this issue: When I have a ticket in Freshdesk and I want this ticket to be created in Jira via the Freshdesk page and the ticket is successfully created the ticket's description also involves"Freshdesk Ticket #999" and then the ticket's description.Is there any way that this text is not going to be automatically created every time? I know that I can manually delete but I am creating and inspecting lots of tickets in daily basis and I am trying to find a way to avoid this manual task.

1I am working on an Ionic application and want to integrate FreshDesk into a page. I have tried adding the below code under the Head tag. Can anyone please help on this?<script>    window.fwSettings={ 'widget_id':82000002644 };    !function(){        if("function"!=typeof window.FreshworksWidget){            var n = function(){                n.q.push(arguments)            };            n.q=[], window.FreshworksWidget=n        }    }()</script><script type='text/javascript' src='https://ind-widget.freshworks.com/widgets/82000002644.js' async defer></script> 

I’m trying to integrate with MS Teams but I continue to get this message in my profile: User is not yet connected from the Microsoft teams end. Say Hi! to the freshdesk bot from teams. I have said ‘Hi!’ to the fresh desk bot from teams. I tried the ‘re-authorize’ button a few times. I’ve tried removing and adding the fresh desk app from teams. I have tried removing and adding the teams app from fresh desk. No matter what I do, I continue to get that message. Any ideas?

 Hi,One of our partener is using a zendesk solution while we are on freshdesk instances.We need to forward him some of our tickets.I set up a rule that do a webhook on the tickets we need to forward. The ticket is successfully created on the zendesk instance, but it miss one of a parameter.The weird thing is that my JSON request via curl is working as expected but once in the webhook parameters (copy/paste), there's a parameter that refuse to be set on the "remote" ticket.I have a custom field on zendesk I need to fill with the ticket id from freshdesk that is not filled in. I tried to set it up with a "hard" value, still no luck but with the same json request with curl, it works well.If some of you got ideas about what could be wrong.Here is my json request: (as used on curl -d option){    "request": {        "requester": {            "name": "{{ticket.contact.name}}",            "email": "{{ticket.contact.email}}"        },        "subject": "Escalated from partner -  {{ticket.subjec

Just signed up with Freshdesk and am wanting to integrate with PagerDuty.  The FAQs say I should go to Admin → Helpdesk Productivity → Apps, but I do not see that in my admin area.  PagerDuty integration is supposed to be available for all plans according to https://support.freshdesk.com/support/solutions/articles/50000002937-integrating-your-freshdesk-account-with-pagerduty .  (We’re signed up for the Sprout plan at the moment). Anyone know what I need to do to get this enabled?

Does any connected Freshcaller to local PBX via SIp trunk ?

On every ticket's action I receive the following message:"Invalid API key was given..."Please see attached file.Does anyone ever had the same error?Thank you and best regardsDario

I wanted to know if there is a way of including automatic responses (as far as I know they can only be sent via email) as part of the ticket response.My concern comes from the fact that our clients do not generally check the email, but check the ticket status on a regular basis in the portal web-view (thus, the impact of having the auto-reply message within the ticket is of paramount importance).Thank you in advance for you help!

I have been trying to get the new Slack app integrated after using the old app successfully.When I try to connect to the Freshdesk account in Slack (Windows) I get an invalid credentials error.I have a Blossom account with API accessI've verified the API key is correct and tried generating a new one.What I'm not sure of is the Freshdesk Domain. Do I use our aliased CNAME domain (support@companyname.com) or do I use the Freshdesk org account (companynamehelp.freshdesk.com) I've tried both the the same error.

Waited about 12 hours and the note wasn't added to the ticket ): I must be missing something! Never received a failed API e-mail. Let me know what you guys think.

Hi, I am trying to create a ticket via API. While creating I am getting a certain error because of the mandatory field. Is there any possible way to create a ticket without giving a mandatory field? Also, I don't need to change the settings in the ticket field. Please help me to solve this problem.

Hey,we're using Freshdesk for our customer service and want to know whether an API connection to our CRM Tool Emarsys would work? Thanks and bestAnne

HelloIn my solution I would like to send as much information as possible about the author of the ticket but as well as the context he is in. For example :ID, PostalCode, LastPurchase etc etcDo you know if its possible using freshdesk's API ?Thank you

When using Freshdesk website and looking at a specific ticket, the emails are listed in chronological order down the page as a timeline of the issue.  This timeline even includes notes and emails sent from the responder to other departments in pursuit of a resolution.I cannot see how to acquire this timeline list using the API. For example, the ticket data does not seem to include any "thread id" or similar.Can anyone help?Kind regards,Bill

Hi,I´m evaluating Freshdesk to see if it can fit the needs of the company I work for.Consider the scenario where I want to populate a dropdown with 3-5 values depending on the selection of another dropdown. These 3-5 values are a selection from out of about 5 000 values.I would have hoped to be able to set dropdown custom field values through the API with values that are not predefined in the control through the admin interface but that is, when trying it, clearly not allowed.Any suggestions about how to handle this scenario?Kind regards,Niclas

Hi, i am a "Garden" user. My agents should answer customer questions on different channels. My customers can be divided into 2 groups. Import and normal. Normal customers can reach us via support@. Important customers can reach us via service@. My agents should work with both channels but i want to setup different signatures for each mailbox? Is there any chance to do this?The Signature Management App doesn't solve the problem because i have to chance the signature each time manually https://www.freshworks.com/apps/freshdesk/signature_management_app/ What's with products? Will i be able to setup different signatures by different products?

Hey all,I'd like to do a search for particular keywords in all my company's tickets. Freshdesk doesn't provide a search function for keywords so I figured I'd make an export of all tickets and do the search manually in Excel, because searching ticket by ticket when you have 1,000s of tickets is very time-consuming.Now that I've made some exports, it seems as if the body text of the tickets isn't included in the export. Doesn't Freshdesk provide this option? Thanks in advance for your help.Gregor

Hi there, I receive an 'Invalid JSON' error when trying to create a ticket using JSLint validated JSON via the API. Please see for reference:{ "description": "Test", "subject": "Testing Country Tags, Please Ignore", "email": "test@test.com", "status": 2, "priority": 1, "tags": ["United Kingdom"] }The contents of 'description seem to have no impact on this error. Could you help me with this, please?

Hi,Since yesterday I cant change or add more "Type" options in the Ticket Fields.When I save the options that I need, appears  an error: Your ticket field could not be saved. Please try again.This error only appears in the Sprout Plan. The Blossom Plan dont have this error.

 After migrating my plan I cannot see my tickets anymore, I am getting an 500 error on the following endpoint:https://<company>.freshdesk.com/api/_/tickets?exclude=custom_fields&filter=all_tickets&include=requester%2Cstats%2Ccompany&page=1&per_page=30I am also getting this error on a notification:"We're sorry, but something went wrong"Anyone else had this problem?Thank you

Hello,It would be very useful if we could have a new section in the portal that is customer specific bringing in about more dynamic and customized portal experience.For example, I would like to have a new page displaying the count of ticket types(Support/ Maintenance/ Others) raised by the customer along with the ability to add and view the customer specific documents (attach files).Any idea of how this can be customized?Thanks!Meghana