API & Webhooks

HiWhen we use the Microsoft Teams app to create new tickets or add notes, it is showing as the wrong user as being the one who created it. It is always the same user no matter who creates the entry, is there a way to fix this?

Hi, I need the name or email address of the “responder” (assignee) for each ticket returned by /api/v2/tickets. Thank you   

Currently, there is a way to see how many tickets are affected by each automation rule via API (seems like a count of all time and no way to filter based on date of occurrence). Is there a way via API to get a list of the tickets that were affected by these rules and when or is there is a way to see if an automation rule has run via ticket details? 

Hi,I’m trying to create a new project or view an existing project with the API; but I keep receiving this answer:"The Project feature(s) is/are not supported in your plan. Please upgrade your account to use it."We have the Pro plan, is this feature only available in the Enterprise plan?Thanks!

Is there a way to append tags to a ticket using the Update Ticket endpoint? Right now it seems to only replace the array of tags instead of adding.

I would like to monitor number of pending tickets remotely through some sort of API and show it in my PRTG network monitoring web map. I don’t need someone to hold my hand through the process, but a little poke in the right direction would be greatly appreciated. Do I need to pay for some freshdesk level to get the API? (that’s fine if so). I am currently the free user and can’t see anything that would help me accomplish this in settings.

Hi, I tried to fetch closed tickets older than 2 years with the following query:api/v2/search/tickets?query="updated_at:<%272021-09-01%27%20AND%20status:5"The API however returned tickets older than that, for instance a ticket with the updated_at field with the value "2021-09-06T10:11:59Z".Is this a bug or something I´ve misunderstood about queries?

I see the endpoint firing, and I see how that stream is constructed from the attachments sample, but it doesn’t use the normal Api endpoint auth, it only returns 403 Unauthorized whenever I try./api/_/attachments is the endpoint I’m referring to. How do we Authenticate with it ?

Does Growth plan of freshdesk provides the API support to submit ticket through the crud operations and in order to connect freshdesk with other applications like asana and all?

Hi Team, Hope all is well, So basically, I’m trying to use fresh service API to create some integration for our use,  We have created a custom field called “Required Members” in the ticket requested items that it searches in the user's directory and take it as an input, like the below screenshot:  So basically, I’ve used an API call from the documentation to retrieve me the values of all the custom fields that we configured to this ticket, but for this field specifically it returns us the ID of the user which we don’t need it at the mean time, and instead we need to retrieve the email ID. Below is the response to the API call  HTTP API call that gets all the ticket details which is used:https://<site>.freshservice.com/api/v2/tickets/<ticket_ID>/requested_items You can let me know if you have any question. Thanks, 

HelloI am trying to set up the Intune App and keep getting invalid params.  I followed the instructions, to no avail.  Has anyone had this issue and if so how were you able to correct it?

Hi community,I am pleased to inform you that Bybrand now allows you to add multiple Freshdesk accounts. This can be helpful for support agencies, managers, or large corporations that use multiple installations on different domains.Integration easily centralizes email signature management for help desk agents. Example:To learn more, visit the Bybrand + Freshdesk integration here https://www.bybrand.io/integrations/freshdeskAll the best.

Hello,I'm getting "429 - Too Many requests" errors when trying to consume the FreshDesk API.My plan is Growth. Can't I use the API?Thanks

I am trying to use RestSharp to call the outbound_email endpoint.If I don’t include an attachment I am able to post to the end point successfully, however when I do include an attachment using the code below it fails. var client = new RestClient(outboundEmail); var request = new RestRequest("", Method.Post); request.AddHeader("Authorization", "Basic " + Convert.ToBase64String(Encoding.Default.GetBytes(apiKey + ":X"))); string attachmentFilePath = filePath; byte[] attachmentBytes = File.ReadAllBytes(attachmentFilePath); request.AddHeader("Accept", "application/json"); request.AddHeader("Content-Type", "multipart/form-data"); request.AddFile("attachments[]", attachmentBytes, file.pdf, "application/pdf"); request.AddParameter("email", myEmail); request.AddParameter("subject", subject); request.AddParameter("des

Hi Everyone,I am making Serverless App with SMIs. I calling a third-party API using axios.post and setting the header toheaders: {          Authorization: `Basic ${base64Encode}`,          'Content-Type': 'application/x-www-form-urlencoded'}But when sending the request, axios is setting 'Content-type' to 'application/json'.Here is my code for calling the third-party API in server.js:let base64Encode = buffer.Buffer.from(data.iparams.client_id + ":" + data.iparams.client_secret).toString('base64');let accTknBody = {  grant_type: "urn:ietf:params:oauth:grant-type:jwt-bearer",  assertion: String(data.iparams.jwtToken)}let response = await axios.post(data.iparams.server_url + '/restapi/oauth/token', accTknBody, {  headers: {    Authorization: `Basic ${base64Encode}`,    'Content-Type': 'application/x-www-form-urlencoded'  }});Note: All the variables have correct values.Any help is appreciated.Thanks

If I am using APIs to create and update users (contacts) on freshdesk, I have to call separate APIs to update the user and activate the user (through invitation link). Is there a way to add/update password of a user through API ?

Hi,I am making an app which runs in new ticket background. When I am trying to access the elements from the new ticket form, I am getting null value for the element as my app is in iframe and the elements I want to access are outside the iframe. Is there any way I can access the elements of the parent DOM inside an iframe without violating CORS policy?My HTML code is(app/views/newTicket.html):<!DOCTYPE html><html lang="en"><head>    <meta charset="UTF-8" />    <meta http-equiv="X-UA-Compatible" content="IE=edge" />    <meta name="viewport" content="width=device-width, initial-scale=1.0" />    <script src="{{{appclient}}}"></script>    <title>New Ticket Background</title></head><body>    <script src="./. ./scripts/newTicket.js"></script></body><script defer>    document.onreadystatechange = function () {        if (document.readyState === 'complete') init();    };    async function init() {  

We are trying to make an API hit from Freshdesk to 3rd party application which requires oAuth access to be passed in body params and client id client secret will be passed in authorisation headers. Is there any way to send the oAuth access token in the body params 

When trying to create an Issue from a new ticket using the 'Create a new issue' link in the Jira tab on a Freshdesk ticket. I see a list of users from Jira. But I'm unable to select any.The only option that will allow to be selected is 'unassigned'. I've tried with multiple projects in Jira and they all behave the same. I can't select any users from the listOnly Unassigned is selectableWhen selecting any other users it just reverts to -- and I'm unable to create ticket

When i try to delete Atlassian JIRA Legacy from our freshdesk, recive error 500

Dear Team,Is there any way we can fire a new email from google sheet? Like, in the google sheets there are different fields - to email, subject, content..Then clicking a button (or something like that), email will be fired to the recipient and a ticket will be created (may or may not reflect back on the Google sheet).There is an application/Google Sheet addon, called Mail Merge. But that shoots emails directly from the gmail id. So that does not create a ticket number. I want to have the ticket number generated.Looking forward to your help. Regards,Amitav 

Hi Team,Is there any API to close(update API) ticket in Freshdesk without giving values for madatory fields. Thanks in advance!Priyadharshini R

I am trying to export all products from FreshService to excel using Power Query I can get the first page but we have more than 100 products to return but I am new to Power Query and I cannot find an example of a method to retrieve all the pages until I reach the last one that works with the data from Freshservice. Can anyone point me in the way of a method that would work. 

I’ve been trying to integrate Freshdesk into my nodejs application without success. I’m having an error that says that I have to logg in before performing the said operation.In my case, I’m trying to create and save contacts after a conversation is closed in my app.

Hello,Hope you are doing well.I'm working in a project in which we are going to integrate fresh desk knowledge base articles in our websiteMy question is that is there any way i can filter/retrieve the articles that are published, currently this api also return the Draft Articles in the API response I am using the following API End PointAPI End Point  /api/v2/search/solutions?term=[keyword]