Video #2 - Remote Support
As promised we’re back with the second video of the #WinwithMarketplace series which will be focusing on Remote Support.
For companies focused on acing customer engagement, Freshworks Marketplace brings together apps that enable support agents to provide “hands-on” customer support with remote control to resolve technical issues quickly — regardless of platform, operating system, or device. Extend remote support capabilities to your customers by integrating these apps with Freshservice:
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Teamviewer
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LogMeIn Rescue
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BeyondTrust Remote Support (coming soon)
Provide remote support capability
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Set-up remote session and share code with the customers
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Discuss and solve issues through chat
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Call or share screen from your Freshservice ticket and quickly clarify issues
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Get access to the customer’s screen and solve issues faster
Install the App from here | Find more such apps on Freshworks Marketplace here