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Freshservice SSO - Is my Azure Integration tied to my user account?

  • 1 April 2024
  • 3 replies
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ericwlester
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I am a new customer. Today I setup SSO and SCIM Provisioning through Azure AD, all worked well without issue. 

However, when setting up Provisioning I had to give an “organization admin” API key. The only one I could find was under my own Fresh Service profile. I could not find one that is user agnostic or tied to a built in administrator role. 

Does this mean if I left the organization that these integrations would fail once my user account was disabled? 

Have I missed something when setting this up? 

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Daniel Söderlund
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I am a new customer. Today I setup SSO and SCIM Provisioning through Azure AD, all worked well without issue. 

However, when setting up Provisioning I had to give an “organization admin” API key. The only one I could find was under my own Fresh Service profile. I could not find one that is user agnostic or tied to a built in administrator role. 

Does this mean if I left the organization that these integrations would fail once my user account was disabled? 

Have I missed something when setting this up? 

Yes, I recommend to our customer to have a API/integration  agent account that is account/ORG admin that is not associated to a person. 
 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
ericwlester
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Thanks. Just to make sure I understand. Essentially a service account in my Active Directory environment?

ericwlester
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Errrr service account in FreshService, not AD

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