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Hi,

I'm working on creating a webhook in Power Automate to retrieve ticket details from FreshService when a specific action is performed.

I've generated the endpoint in Power Automate, and for testing purposes, I've set the permissions to "Anyone." After copying the endpoint URL into the required FreshService automation and running a test, I encountered a 401 error from FreshService. I'm unsure why this error is occurring, given that I've set the permissions to "Anyone" in Power Automate. Can anyone provide guidance on how to properly set this up?

 

@KJC We’ve noticed that you're encountering a 401 error in Freshservice while testing with a Power Automate URL. Typically, a 401 error indicates that the Authorization header is either missing or incorrect. For instance, if an API request is made with a username/password, authentication will fail and trigger this error.
Since the response is coming from Power Automate, we recommend checking the tool's logs for further insights.

401 errors do typically relate to authentication issues but they can sometimes be a bit vague.

If Power Automate is not giving you the full request body output to help diagnose this error or the response from the Freshservice API is vague, you could also try submitting the same Webhook with something like Postman containing the same parameters and credentials to see if that also fails.

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