Visit Freshworks.com Visit Freshworks

Email Notifications not working from Freshdesk

Show first post
This topic has been closed for comments

35 replies

D
Rank

I am seeing this issue too. Not even seeing any attempt from freshdesk mail servers to ours. Really frustrating, as looks to be a great product aside from the e mail support.

annapoorna.venketaraman
Rank
Userlevel 4
Badge +8

Hey Binitha,


I have updated you on your ticket. Please have a look.


Thanks,

Annapoorna 

Head of Community
M
Rank

Unticking the "Can see all tickets from this company" on the customer edit screen worked for me. An annoying problem as our client would like to see all issues on one screen from their company AND get email responses, rather than just individual customers.

B
Rank

Annapoorna.. Am awaiting an update on the case i have raised pertaining to the same problem.

annapoorna.venketaraman
Rank
Userlevel 4
Badge +8

Hey Marc,


Really sorry for responding so late. 


Can you please raise a ticket at support (at) freshdesk (dot) com so that we can look into the issue and solve it sooner for you? 


Thanks,

Annapoorna 


Head of Community
M
Rank

Has this been resolved yet?


We're still have issues here, checked email addresses, Exchange mail tracking and email anti-virus but nothing is getting out of the web site.

A
Rank
http://status.sendgrid.com has the current status of their mail server.


 

S
Rank

Thanks for the update

A
Rank
Update from Vijay:
---------
Hi
Sorry for the inconvenience caused.Our Mail service Provider - Sendgrid is facing some outage due to which mails that are to be delivered are delayed.Sendgrid Team is working on this and hope to get this issue resolved ASAP.


Due to this Email Notifications , Export reports are getting affected.


Apologies for the inconvenience caused.


regards
Vijay

 

S
Rank

Same here.

Terms of UseCookie settings