Forum New Topic Notification?
Is there a way to set it so that new topics posted to our forums provide some sort of notification to an assigned group? It seems like this should be a feature, but I can't find it.
This topic has been closed for comments
Hello all,
Happy to report that this has been implemented - you can automatically convert topics to tickets when you setup your forums.
Here's a handy link to the knowledge base article - https://support.freshdesk.com/solution/articles/37606-creating-new-categories-forums-and-topics
Thanks for your feedback!
Sudha
We do have this in plans and I will make sure to drop in a word as soon as I have more updates!
Thanks,
Anna
+4
This would be really valuable!
According to this topic it is planned,
but please vote regardless.
https://support.freshdesk.com/categories/2/forums/6/topics/7882
but please vote regardless.
https://support.freshdesk.com/categories/2/forums/6/topics/7882
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.