how to hide command "simon says" freshdesk

  • 8 March 2015
  • 3 replies

i'd like know how to hide the command "simon says" in freshdesk.



This topic has been closed for comments

3 replies

This is not true - or this feature is no longer working properly. Someone needs to get this resolved and post an update PLEASE!!!

Thank you.

Thanks Janani.

Hi Antonio,

Email commands are detected only when Agents reply to email notification from their email.

The line @Simonsays@ "priority":"high" @Simonsays@ will be automatically applied and removed from the rest of the content in Freshdesk.

You can read more about email commands here: