i'd like know how to hide the command "simon says" in freshdesk.
Email commands are detected only when Agents reply to email notification from their email.
The line @Simonsays@ "priority":"high" @Simonsays@ will be automatically applied and removed from the rest of the content in Freshdesk.
You can read more about email commands here:
This is not true - or this feature is no longer working properly. Someone needs to get this resolved and post an update PLEASE!!!
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