how to hide command "simon says" freshdesk

  • 8 March 2015
  • 3 replies
  • 77 views

i'd like know how to hide the command "simon says" in freshdesk.


Antonio



simonsaysimg001_17966.png

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3 replies

Hi Antonio,


Email commands are detected only when Agents reply to email notification from their email.

The line @Simonsays@ "priority":"high" @Simonsays@ will be automatically applied and removed from the rest of the content in Freshdesk.


You can read more about email commands here:

https://support.freshdesk.com/solution/articles/49012-performing-actions-on-tickets-using-email-commands



Thanks Janani.



This is not true - or this feature is no longer working properly. Someone needs to get this resolved and post an update PLEASE!!!




Thank you.