Archives - Freshdesk

Hi, We are unable to view any of our tickets correctly. Its as if anything graphical is not working and i can see HTML code where the boxes should be. I am getting these errors when I inspect the element of the page listed below. I have tried Chrome, IE and firefox, restarted our servers and firewalls. Reset IE settings. All other webpages are loading correctly. Any Ideas of things I can try I am at a loss and we cannot read any of the tickets. http://assets9.freshdesk.com/assets/cdn/app-9ff27321627fa182129b682517226a7d.css Failed to load resource: the server responded with a status of 500 (( Not implemented )) http://assets2.freshdesk.com/assets/cdn/plugins-368dc01aff4f8c383df3e7ee341a5ed4.css Failed to load resource: the server responded with a status of 500 (( Not implemented )) http://assets8.freshdesk.com/assets/cdn/non_pattern-a770ff621d22bc5975b8dfae4bff71fd.css Failed to load resource: the server responded with a status of 500 (( Not implemented )) http://assets9.freshdesk.com/

A good trick for getting data from the API is to convert the JSON to CSV using https://json-csv.com or a similar conversion tool - then you will be able to view everything in a spreadsheet. This can save writing code sometimes.

We're seeing very slow email assignments and email replies to clients. As long as 3-4 hours. Are you guys having trouble with your mail servers?

Currently using freshfone with a wireless plantronics savi 440 headset and when you get multiple calls the second agent can not here the customer, but customer can here agent. Is anybody having the same issue or have a fix?

AdVantShop.NET is a platform for the creation of a ready-to-use online store. The AdVantShop.NET widget allows you to view and manage your customers and orders directly from a Freshdesk ticket. To connect the widget, go to the admin panel of your AdVantShop.NET store and follow the steps below: 1) Go to the "Settings" section. 2) Click the "Mail settings" tab. 3) In the "Freshdesk integration" section specify your account domain name in the field "Freshdesk domain". For example, mycompany.freshdesk.com 4) Click the "Save" button. 5) In the "Widget code" field copy the code and paste it into the Widget settings field in the Freshdesk. For this purpose in the section "Admin" -> "Integratons"-> "FreshPlugs" click the "New FreshPlug" button, indicate your "Name" and "Description" and paste a new widget code copied in the "Script" field. Select the "Show the widget in ticket view page" check box and click "Create and Enable". Now the AdVantShop.NET widget is displayed on the view page of ti

Your developer API site is down ? Is there somewhere else I can go for API docs ? http://freshdesk.com/api Thanks, Warren

I have installed the FreshWidget onto my app. It works correctly if I simply copy and paste the given javascript into my HTML. That is ok, but not good enough for what we want. I need to alter the querystring dynamically, so I can set the [requester] parameter, as explained in this post: https://support.freshdesk.com/support/discussions/topics/5246 But the widget does not work if I do this. Even if I copy the javascript code into the console and run it. I made two example pages: http://www.jeremiahblanch.com/freshdeskTest-1.html http://www.jeremiahblanch.com/freshdeskTest-2.html The first one has the code pasted into the HTML - and works fine. The second one calls the javascript from a button click - and nothing happens. How can I modify the querystring dynamically before I call FreshWidget.init ? Thank you in advance! Jeremiah

When using Freshdesk.Widget request method, with auth_type set to "OAuth", I'm able to retrieve access token from my REST service. Now, in order to get other data, I need to send this token as OAuth-Token in request header. Does nayone know how this can be achieved?

Hi, We have a situation where some replies to tickets (via email) are required to be forwarded to a third party. Unfortunately, there are 2 companies we deal with and they both have very similar email addresses, and as the agents forward the ticket it autocompletes the email address, if not careful it can go to the wrong company. The emails are retailsupport@abc.com retailsales@xys.com Is there a way I can override the internally stored emails such that we can get the agents to type: abcretail or xysretail to bring up the addresses rather than the auto-complete email that the system picks? Does that make sense?

Hi everyone, I'm new to developing with the freshdesk api, so I have a couple of questions. We would like to be able to auto-login our customers into our freshdesk support portal when they log into out site. I've looked into the SSO solution, but it seems to pose a couple of issues, namely logging out of the support portal would log them out of their account on our side. Is it possible to log a customer into fresh desk via the api and not using SSO? If not, is it possible to use SSO and not have a log out URL? Any guidance and advice would be appreciated. Thanks!

While in the reports, I click the PDF and everything seems to be normal except that when I hover over the lower right (PDF is open in the browser), and click the SAVE icon, nothing happens. I suspect it is because of the way the page is generated. Can you please confirm is this is a known issue or intended behavior? I have gotten around it by PRINTING 'as a PDF' and then saving the file output. Knowns: Windows 8.1 64bit Chrome Version 39.0.2171.99 m

Hi There, i'm building a script to migrate my old forums on a useresponse installation to freshdesk. All is working fine, but the only thing i can't figure out, is how ti set the state of a created topic to "answered", "planned", etc. The corresponding field seems to be stamp_type with a numeric value. When trying to POST or PUT on that field, i get a 500 internal server error back. So: Is there a way to set that property? Best, Jan

Contact Form in footer

I want the admin to get an email alert whenever a customer has filed for a ticket. Is there any way to do that? I couldn't find any such documentation in the helper docs.

When i create a new agent, the system dont send activation mail. And when a new ticket is created, not notify the group of support. All notifications is actives.

Hi, I am working on integrating our product to Freshdesk. I have most of the functionality working via FreshPlug. However, for one feature, I want to be able to save our product's API key somewhere within Freshdesk so that when the user clicks on a button then that will fire a request to our product with the API key. However, I dont know how or where to store my product's API key. Yes, its easier to create a REST API to our cloud wherein we can map each Freshdesk agent to our API key and use that. But it would a lot cleaner, if I could save our API key somewhere on Freshdesk itself. Is this possible? If so, how? Regards, -Chandra

For some reason, there is suddenly no results when searching for anything. Also when replying to tickets, there are no solutions available to insert. Any ideas?

Is there a way to create a placeholder for the JIRA ticket Issue ID?

I want to use your tool but only for registered customer. Is there a way to do this ?

Every time a customer responds to a ticket, I end up getting 2 different emails for the same response. The two emails are in slightly different formats. How do I find and fix this in FreshDesk. Love FreshDesk by the way, this is the one annoyance I would like to fix though. Thanks!

Hi, I'm attempting to integrate Freshdesk with Sensu as a notification plugin. The integration is seemingly very straighforward, but the create ticket call always returns 302 with a redirect to /helpdesk/tickets.json. I've tried following the guide here: http://freshdesk.com/api#code_samples and using the ruby examples here: https://github.com/freshdesk/fresh-samples/blob/master/Ruby_api_samples/ticket_create_json.rb but it always returns 302 and does not create the ticket. What am I doing wrong?

Hello, A couple times I have replied to a ticket within Freshdesk only to find my response was not recorded. Has this been reported by any other users? Cheers, Sarah

A one click button to keep track of the billable hours for your agents or clients. Instructions 1. Download the zip file. 2. Unzip and open the .txt file 3. Copy the code from the file 4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button 5. Give a Name and Description to this plug for future reference 6. Select the text box “Show this widget in ticket view page” 7. Copy the code from the .txt file here and click the button "create and enable"

View customer information from Pipelinedeals in the Tickets and Contacts page in Freshdesk

Hello - we are not able to get tickets created because Freshdesk won't whitelist a contact with email address noreply@r...com I have logged a couple of tickets with Freshdesk but I am not getting a response. Does anyone have a workaround?