MS Teams intergration | Freshworks Community

mark.frost · 2016-12-15T10:25:40+00:00

Hi, Just wondering if you are planning on implementing Microsoft Teams (Similar to Slack) into your supported apps? I would be very interested in it! Thanks

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spage
Community Debut
5 replies
6 years ago
30 March 2018

@Aravind Thanks for confirmation. I am not sure if you plan any more enhancements but you may want to consider disabling using it on a channel if it’s really only for direct 1 on 1 use.

Also if you are looking for suggestions you may want to enable some interaction initiated by the user that it can respond to like “list my tickets” or “reply to ticket ####” or “close ticket #####”. Etc.

Either way I am glad to see that your team has invested in this integration. Thank you.

Userlevel 4

+12

aravind.sundararajan
Skilled Expert
3224 replies
6 years ago
30 March 2018

Thanks for the confirmation @Ben.Hope you like the integration!

@Sekou : That's a brilliant idea! Layers around the pro-active approach to ticket solving! We'll see if we can include this to our enhancements.Thanks a ton for your suggestion!

Cheers!

E

esanchez
Community Debut
1 reply
6 years ago
30 March 2018

I can't seem to find Microsoft Teams in the FreshService>Helpdesk Productivity > Apps>Get more apps....

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canderson
Community Debut
1 reply
6 years ago
6 April 2018

I have been successful with installing the plugin in Freshdesk but still cannot find the app in the Microsoft Teams store. Are there any suggestions on how to get this app from the store? Are there plans to roll out globally for Microsoft customers?

D