Archives - Freshdesk | Freshworks Community

Insightly CRM

Pull up contact information (name, mail id, organization) of your leads right inside the ticket view from Insightly CRM. Agents can not only see the contact details but track tasks associated with each leads and its status and priority.Installation procedure:Create an account at https://www.insightly.comGet the API token from your insightly accountReplace the username field with the api token of your insightly accountLeave the password field as it is (blank)Save the changes and enable the FreshPlug.

6 years ago

kim_13449Contributor

posted in Archives - Freshdesk

Freshplug to display customer orders in WooCommerce store

Hi!Has anyone seen or done already integration to Wordpress WooCommerce where the customer orders are displayed with Freshplug for agent when handling the ticket?This could be quite similar with Pipedrive integration "look a like" where customers data (orders in this case) are retrieved as a table with Freshplug.I tried to google this without any succeed. Existing WooCommerce Freshdesk integration does not seems to be able to do this kind feature - it's acting like more vice versa as it is now and providers like Zapier only add's private or public notes to the ticket when some trigger's happens. WBR Kim Hiekkanen

7 years ago

freshplugsApprentice

posted in Archives - Freshdesk

Change the Order of Ticket Replies

The default view of the ticket replies is in chronological order. When you have more than two or three exchanges in a conversation, scrolling down to see the latest reply, every single time, gets aggravating. When this Freshplug is installed, the order of ticket replies can be reversed so that the latest reply is displayed first and the first response is displayed last.Instructions1. Download the zip file.2. Unzip and open the .txt file3. Copy the code from the file4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button5. Give a Name and Description to this plug for future reference6. Select the text box “Show this widget in ticket view page”7. Copy the code from the .txt file here and click the button "create and enable"

6 years ago

alex_10481Contributor

posted in Archives - Freshdesk

Email Notifications not working from Freshdesk

I have created a ticket on this; their email server appears to not be sending mail.

5 years ago

zbindenApprentice

posted in Archives - Freshdesk

MS Edge Copy Paste with Clipboard doesn't work

On our Windows 10 machines with latest updates, we can't copy paste text content into the message text window in a ticket. It doesn't appear anything. Sometimes with works after a few retries. On Chrome it works.

4 years ago

mark.frostContributor

posted in Archives - Freshdesk

MS Teams intergration

Hi, Just wondering if you are planning on implementing Microsoft Teams (Similar to Slack) into your supported apps? I would be very interested in it! Thanks

6 years ago

info_10949Contributor

posted in Archives - Freshdesk

complaint : stop this unpaid branding/advertising for freshdesk

It is bad enough that all of my helpdesk correspondence is being sign with : from paul "via freshdesk" and not with "from paul via cinemaplugins.com"Now I have noticed that all my forum entries and solutions are being labeled as being from Freshdesk via google.My solutions are not from freshdesk and my forum is not the freshdesk forum!I am paying good money for freshdesk and everywhere I look, I am advertising freshdesk and not my own portal !!!! It looks extremely tacky and as if I am on a free platform. some of my clients dont know if I am cinemaplugins or freshdesk. I got a client addressing me as freshdesk !! This has to stop.it is unbacceptable for a paid solution. I do not want to advertize for freshdesk, I dont need this branding confusion and I find it beyond cheeky that freshdesk is doing this to the SEO for what is essentialy my forum,my solution and my work. I am not freshdesk and I dont want to be branded as such.the damage is already done.I see no way to prevent this via

6 years ago

joelossiApprentice

posted in Archives - Freshdesk

Change language ?

How do i change my language to dutch???Do i need to compleatly make a new project... Kindest Regards,Joel

5 years ago

mfrischmanContributor

posted in Archives - Freshdesk

Security Flaw: Forgot Password Mechanism Can Circumvent Verification

We have a private customer support portal, available only to "Verified" customers.To make that work, Freshdesk recommended that we could simply turn off the Email Notification - User Activation Email and verify customers manually. This does prevent a person who's emailed in an issue from automatically getting an activation email. When a user visits the portal url they are asked to log in. As they've not been verified, they cannot. So far, so good.But unfortunately, if they click on the "forgot your password?" link, they are prompted to enter their email address and are sent a link to set a new password. Once they do this they are verified.Major fail.For this mechanism to work:The forgot password process should check first to see if the user is verified. If they are not verified:- If the User Activation Email is enabled: it should be resent with a new timed link. - If the User Activation Email is not enabled: the user should be sent a message, configurable by a Freshdesk administrator,

8 years ago

vika3dContributor

posted in Archives - Freshdesk

How to delete tags and how to add several tags?

I have created some test tags to ticket. They appear in the filter at the left side, but now I would like to remove them. I remove them form the ticket but they are still visible in the filter.Another question is how to add several tags to the ticket at once. I found that I need enter tag, press enter key and then tag option dissapear and I need click on tag tab again and repeat the same steps for the new tag. It would be great if I can enter tags with delimeter like comma or space.

7 years ago

david.suggContributor

posted in Archives - Freshdesk

Mint Experience Issues

Is anyone else having a lot of issues with the new mint experience?1. Found another issue with mint. When we are creating ticket and type in results if we get a match, in the old freshdesk you could tab and it would select. In the new mint it does not do this and leaves the field blank.2. When we are looking at Surveys and I select a specific group, why do the agents not get filtered as well just for the group selected?3. When we are looking at tickets, in the old freshdesk version, we could click on who a ticket was from and that would open up that customer. In mint, we can no longer do that. 4. In the old version of freshdesk if there was a picture inserted into a message, you could then click an item in the upper left hand corner to insert the picture. With mint this is not there5. I noticed in the notifications option, in mint when you right click you do not get open in a new tab or windows. In the old freshdesk you did when you right clicked. Also in mint when I hold the ctrl

4 years ago

kevenContributor

posted in Archives - Freshdesk

Opening Tickets in new tabs

So, to make it more time efficient, I open each ticket I have to do in a new tab to process them. I see that this option is no longer available. If I right-click or middle click or any click on the ticket link, it opens in the main view.Can someone confirm this as an issue or if this is intended?

5 years ago

b2321570Apprentice

posted in Archives - Freshdesk

kirtizareApprentice

posted in Archives - Freshdesk

Teamviewer

1. You will first need to create an account at http://www.teamviewer.com/.2. Once you have created your account, go to the management console at https://login.teamviewer.com/.3. Click on your name in the top right corner and select Edit profile.4. Select Apps, then click on Create script token.5. Enter any name and description, select either Create, view own and edit own sessions or Create, view all and edit own sessions then click Save.6. Copy the token you will be shown for use later.7. Download the ZIP file and extract contents.8. Click the New FreshPlug button in Admin > Integrations > FreshPlugs tab.9. Give a name and a description.10. Copy the code from TeamViewer.txt and Paste it to the script area.11. Find the line that looks like token: "Enter your token here" and replace the text with the token saved from step 6.12. Make sure Show the widget in ticket view page is the only option selected.13. Click Create and Enable to start using your new FreshPlug.I am not getti

7 years ago

davenContributor

posted in Archives - Freshdesk

Mint UI - Dashboard not showing Unassigned

As per topic title - the Mint UI is not showing the "Unassigned" ticket number on the dashboard for regular agents.This is used as our 'awaiting pickup' ticket queue, so is important to us -- our helpdesk staff have now moved back onto the old UI as it's easier for them.Is there an easy way to get it back ?

5 years ago

simon.christianApprentice

posted in Archives - Freshdesk

Filtering tickets on API v2

We're using API v1 to find any new tickets matching a custom view (aka filter) which works well. API v2 looks like a great evolution, but it only allows filtering according to four pre-defined filters, with the error response (NB, errors much improved since v1!): Should be a value in the list 'new_and_my_open,watching,spam,deleted'Are you planning to open this up to allow either filtering by a custom view or more dynamic filtering in the parameters passed to the API?

5 years ago

andy_11951Apprentice

posted in Archives - Freshdesk

Newbie - Export does not export all tickets..?

I'm new to Freshdesk, and I am trying to export all my tickets to a report. I am viewing all my tickets - have even tried selecting all tickets - but the export only shows two or three tickets.Why? Is this because it only export a certain type of tickets, and if so is there a way to export all tickets?

4 years ago

vinoth.shankaran_oldApprentice

posted in Archives - Freshdesk

Auto Start Timer

The Auto Start timer fires up when the ticket is open and stops ticking only when the ticket is closed or resolved. Keep track of the amount of time taken to close a ticket. You can even use the timer to reward agents. If the agent has to work on another ticket immediately, the timer can be stopped till the agent returns to work on the current ticket. Instructions1. Download the zip file.2. Unzip and open the .txt file3. Copy the code from the file4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button5. Give a Name and Description to this plug for future reference6. Select the text box “Show this widget in ticket view page”7. Copy the code from the .txt file here and click the button "create and enable"

6 years ago

luisContributor

posted in Archives - Freshdesk

SPAM on Forums

There are dozens of SPAM articles or messages created within our Forum everyday. This is very annoying for us as we need to keep clearing the forum everyday, but it is even more annoying to our real customer who are actually using the forums.These type of SPAM messages create distrust in our customers.Is anyone else having this same problem? Any fixes?

7 years ago

keith_11877Contributor

posted in Archives - Freshdesk

Access to Tags via API

If I dump customers or companies, I notice there's no Tag field, so my assumption is there is a Tag table with related company/contact/ticket ID's. How can I get access to that table via the API? tags.xml, etc are a no-op.

5 years ago

carl.altomareApprentice

posted in Archives - Freshdesk

Customize Home

How can I customize the home page - I want to put a link on the home page on the right panel?

9 years ago

Page 1 / 98

Archives - Freshdesk

2440 Topics

Insightly CRM

Freshplug to display customer orders in WooCommerce store

Change the Order of Ticket Replies

Email Notifications not working from Freshdesk

MS Edge Copy Paste with Clipboard doesn't work

MS Teams intergration

complaint : stop this unpaid branding/advertising for freshdesk

Change language ?

Security Flaw: Forgot Password Mechanism Can Circumvent Verification

How to delete tags and how to add several tags?

Mint Experience Issues

Opening Tickets in new tabs

Search function in forums does not work at all

Integrate with WhatsApp

AMA with the Freshdesk team - May Edition

MINT UI font

Can I get the public Url thru the api?

Teamviewer

Mint UI - Dashboard not showing Unassigned

Filtering tickets on API v2

Newbie - Export does not export all tickets..?

Auto Start Timer

SPAM on Forums

Access to Tags via API

Customize Home

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