Hello @vishalnc can you share with us the date format that you have set for your instance of freshservice?

Hi @zachary.king i have set Day-Month-Year in 

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I am going to guess that mismatch is the problem. I would say this is a bug and shouldn’t be happening. The import should take any date format or at least match what your freshservice settings are, in my opinion. So may I suggest you reach out to support@freshservice.com for some assistance with reporting the issue and see if they can confirm that is the cause of the failure and get it fixed. Tagging @sanofar.allahpichai for some technical assistance. 

Take care!

The problem is resolved for me now, thanks for the support.