It feels like the relationship between assets and workspaces is only part implemented - with IT still treated as the favourite child.

• Assets can only be managed by IT Workspace users, but assets can be assigned to ALL workspaces - Why does IT have control over other departments assets?
• When assets are created and assigned to a business workspace - they still appear in the picklist on IT tickets assignments - why?
• Business Agents can’t create or even SEE assets created into their workspace - Why?
• Business Agents cannot associate an asset to a case (either on creation or edit), but there is an 'Assets' tab when viewing the ticket (with no link to add an asset) - why?
• IT agents CAN associate assets to tickets in the Business workspace - and they then appear for the Business Agent, but with no functionality - Why?

I get that assets started life as a CI management system, with lots of toys for IT Teams, but other functions in an organisation have a valid use for Assets - Facilities being the obvious example.

Use Case: 

I’m a building manager - I have all kinds of assets like AC units, washbasins, water softeners, toilet-roll holders, electrical distribution panels… even furniture.  A lot of places have asset stickers on every door and cupboard.    

I want to associate tickets with an asset, I want my users to do the same, and I don’t want my ticketing system to make me wade through all the IT department stuff like switches and PCs.   I definitely don’t trust the IT department to manage my asset list for me. - those nerds don’t know which end of a spanner is the right one…

Freshservice is trying to turn itself from an IT helpdesk into a general business tool, but IT still gets treated like it owns the place.