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Hello

Starting to populate our applications assets and have added some custom fields. To enable effective reporting we would like to include these custom fields in our Freshservice analytics report. Is this possible?

@Daniella_Moses  - Sure, this is possible. Please make sure to apply to the required CI Type widget  filter to leverage the respective CI type’s custom fields.

Example:
 

 

Please feel free to write an email to support@freshservice.com if you are facing challenges in the same and we would be glad to get it sorted.

@Daniella_Moses  - Sure, this is possible. Please make sure to apply to the required CI Type widget  filter to leverage the respective CI type’s custom fields.

Example:
 

 

Please feel free to write an email to support@freshservice.com if you are facing challenges in the same and we would be glad to get it sorted.

Hi,

We have a field “Company” on what you consider as “root_ci” Hardware and we would like to visualize all hardware grouped by company, but this doesn’t seem to be possible? I have tried but I am unable to filter/group when the filter Root_ci is “Hardware”.

Thank you!

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