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Greetings, 

 

we are setting up fresh service for issue, request and asset management. I’ve read about the different asset discovery options, but still don’t fully understand what the advantages vs disadvantages are with using the intune integration vs Discovery Agent. One clear one is that with the intune integration we will be able to track and get info about our mobile devices as well - not only PCs and Macs. 

Those of you with some experience using Fresh Service and Asset Management, what do you use, and what do you see as the pros and cons with the two options? 

 

Thanks, 

BB2000 

Maybe it helps, our own experience so far:

Intune sync is not working the best, failed syncs, does not sync all data needed, does not update when it finds something it cannot handle (if user/department do not match, freshservice is not updating the asset on user or department change) and so on, it is at best a ‘nice’ toy but not building a reliable CMDB.

 

Idem the problem on the discovery agent (aside of the fact that you need to pay extra above 100 devices), it only tracks laptops/desktop/server but not any mobile devices (or network devices). it does a nice job on the devices it can handle (still leaves parts uncovered we use, EoL dates, warranties etc), but it's just ‘half’ the job when the rest isn't discoverable.

 

We have decided to use lansweeper and abandon the embedded CMDB module as it simply isn't up to task, lansweeper is comprehensive and detects everything well.

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