Going back to Chatbot after live chat session

  • 18 February 2024
  • 0 replies

So I’ve managed to integrate a simple FAQs in my chatbot, which allows the user to click the question, get the answer and then go back to the questions, but once the user starts a Live chat session with the Support team, they can’t go back to the bot FAQs.

Is there any way I can make the customer go back to the bot FAQs after the chat session? Or how can I make the customer create a different session from his side and open Chatbot again.

Thank you in advance to anyone who can help out.

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