Hi all, I am currently experiencing an issue with my employee on-boarding form in regards to implementing it in an automation workflow. The issue is documented as follows with the following screenshots.
The process goes as follows
- Service request is raised
- Condition node checks to see if the subject is an employee on-boarding request
- An email is then sent out using placeholder fields, which is the ticket subject, ID and ticket description.
However,
Thankfully, the flow works successfully, barring one issue which is the ticket description is not received.
Upon checking the ticket itself however to see why this might be, I noticed the actual description field was empty.
Is there anyway to update the Ticket description field to contain the employee information or get the employee information into the email another way.
