Hi all, I am currently experiencing an issue with my employee on-boarding form in regards to implementing it in an automation workflow. The issue is documented as follows with the following screenshots.
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/a516e9bd-521f-40c3-ad49-88725527c45c.png)
The process goes as follows
- Service request is raised
- Condition node checks to see if the subject is an employee on-boarding request
- An email is then sent out using placeholder fields, which is the ticket subject, ID and ticket description.
However,
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/0420f4bb-2a2b-4208-854b-ec48e46512da.png)
Thankfully, the flow works successfully, barring one issue which is the ticket description is not received.
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/3710995a-11a6-4413-89c2-934f8d736053.png)
Upon checking the ticket itself however to see why this might be, I noticed the actual description field was empty.
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/fb71d57d-b714-4ee6-9f8f-2cba7677bb8a.png)
Is there anyway to update the Ticket description field to contain the employee information or get the employee information into the email another way.