Freshchat

Hi, I'm trying to activate my custom bot, but when I click "Set Live" I simply get the error message "Error setting custom bot live."I've tried disabling the Answer Bot, and I do not have the hallway bot active. Yet I cannot activate the custom bot. I do not have any other custom bots active, either.Any ideas on how I can get this to activate?

With Freshchat, take support and engagement right to your customer's fingertips.Did you know that over 68% of the world's smartphone users prefer "messaging" as the mode to communicate with businesses?The course of messaging has changed the way business communicate with customers and vice versa. Most successful businesses use everyday messengers to reach out to customers to leverage familiarity and adoption. Imagine if a customer can pick their phone and send a message on Whatsapp or Apple Business chat regarding a query (just like they would message their friends and family). It's personal, instant and most importantly convenient. And don't worry, as a business you don't need multiple accounts on these messengers to manage your conversations. Manage all these conversations through a single inbox using Freshchat.Freshchat has native integrations with messaging channels like Whatsapp, Apple Business Chat, Line, Facebook messenger and so on. We have other exciting messaging channels bein

Sending the right messages to customers can be a herculean task. The message you send determines future relations with your customers. What’s even more difficult is sending a message to a customer without knowing any information about them. It’s like roller skating without any protective gear on.With Freshchat, you can send the perfect message with contextual information.So, how does Freshchat help with that? Freshchat's right pane, also called as the context pane or user intel gives you all the information you need before you draft your awesome message and hit the send button.Here are some details you can see:Details such as their name, email ID, phone number, etc.,Purchase history, no. of items in their cart, membership IDFollow how your customers have navigated through the website to have better conversations with them.App integrations such as payment apps would display the customer’s payment history.This information is definitely wealth.Don't just stop here, connect Freshchat with

Hi,I'm wondering if I can set the referrer (meta_referrer) via the querystring for the embedded widget? We're integrating with an AngularJS single page app and the referrer only includes the base url of the page and not the current state route. i.e. https://server/#/some/angular/route always has the referrer of https://server/ meaning we have no idea where the user is in our application when submitting a support ticket.Thanks,Stuart