As of about 3 weeks ago, when viewing a ticket I now see the auto-replies as well as the original ticket.
The auto-replies add no new information. How do I hide them?
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Thanks for getting back. I’m not sure a screenshot would help - we did have Freshdesk showing tickets and responses without any autoresponder content. Now we see the autoresponders - it’s gone backwards because the autoresponses aren’t useful to agents. Do you know how we can turn them off in the agent view?
I’m fully agree. Is not usefull to see all the autoresponses at the ticket view.
However, as mentioned by @vinothkumar.manoharan, there is currently no built-in option to disable this feature. If you want to request for the option to turn it on/off, please share your suggestion on our Ideas forum for our Product team to consider.