We are using the Alert Management Feature. It works well.
However, when an alert is generated and an incident ticket is created we want automation e.g.
A workflow runs upon ticket creation. This works fine.
The problem is that when a ticket is updated or resolved, the workflow automation does not run.
I have a case logged for several weeks on it, want to see if anyone has any workarounds.
At first I was told this was a bug. Then no its not a bug, its the way its designed.
But what is the point of automation, if workflows trigger only on ticket creation, but not updates or resolution?