We are using the Alert Management Feature. It works well.
However, when an alert is generated and an incident ticket is created we want automation e.g.
A workflow runs upon ticket creation. This works fine.
The problem is that when a ticket is updated or resolved, the workflow automation does not run.
I have a case logged for several weeks on it, want to see if anyone has any workarounds.
At first I was told this was a bug. Then no its not a bug, its the way its designed.
But what is the point of automation, if workflows trigger only on ticket creation, but not updates or resolution?
The workflows should now trigger when an alert marks an incident as resolved.
Let me know if you are still facing issues with alert related automations.