Is it possible to use the workflow to create a ticket (not a child ticket) based on a specific category? We have a unique business case (less than 5% of workload) where a group is outside of the service desk process and operates independently of the expense workflow we normally use.
In our BBMR team gets a service request and based on the explicit category D365 Expenses we would like to create a separate ticket for our HR team.
We do not want to use tasks because of the notifications. If I can turn off task notifications for individuals in a team I would consider it.
We do not want to use Child tickets because we need it to behave completely separate from the original request.
Hey there! You should be able to Trigger an API using the Web Request node to create the ticket.