Some automatic services are sending alert email to my freshservice solution (sent from firstname.lastname@example.org to email@example.com ) .
This is helpful because these alerts are incidents that must be handled.
However, I would like NOT TO SEND any outgoing email to the sender (firstname.lastname@example.org) because it’s an actual mailbox used by someservice.com.
Could you help me finding a way to do that? I tried with automator but found no action for this purpose.
Thanks for your help !
Best answer by jorn-morten.innselsetView original
Would not this automator do what you want?
Ticket is raised → From Email contains email@example.com → Skip new ticket email notifications?
@Jérôme de Lagausie .
As Jon suggested, you may use Skip new email notifications. It is not targeted to specific recipient. We actually use it for Requesters. Give it a try.
It works fine!
Thank you for your swift answer. My guess was that « new ticket email notifications » where for INTERNAL (= towards agents) notifications, not towards sender.
I want the sender not to receive anything, neither when creating a new ticket, neither when we answer it.
Perhaps I could change the sender when ticket is raised? (I’ll check that)
Try is on progress!
Thank you for your answers, I’ll let you know if it’s conclusive!
I can’t find “Changing sender” as a possible action, unfortunately.