The last topic I can find about the ability to use deep links to launch the mobile app from and email ticket link was that it was not possible if your portal was using your own domain. (support.companyname.com)
Has that changed?
We hesitate to implement and market the mobile app to our user base without this ability.
I would really like to see the Freshworks team find a solution to this or make the freshdesk support portal more responsive and capable on mobile devices.
The current behavior makes email notifications unusable on mobile except to read. Clicking on the link launches in a browser and Freshdesk support portal is unusable in a mobile screen size. The controls are jumbled and there is no way you can even read a ticket there.
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