Hi everyone,
Little question for a little problem, is it possible to disable the notification in a specific case ?
I mean, for example, we have the closed notification, but in our workflow, we put something on the conversation part in the same time.
It send an other notification for “update” and we have 2 mail for our user.
Is it possible do disable this one only for this case ?
Have a nice day !
Best answer by eeha0120
View original
+11
Hi.
If I understood correctly, I guess this can be accomplished with a little trick:
Disable the Email Notification for Requesters, for Ticket Update.
Create a Workflow that triggers for Ticket Updates, in order to send email to the requester with the update. But, in the workflow, add a condition for the ticket to be Not Closed.
This is what comes to my mind; let’s wait for someone else’s suggestion.
Regards,
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