Is there a way to generate an email notification to go out on a schedule, to include multiple tickets?
Use case: Our HR folks send an all staff email with the New Hires, Exiting Employees, Promotions, Transfers, etc, to include Name, Title, Date. If we could base this email on the HR tickets from the week, it would save a lot of extra work.
+8
You could possibly use analytics for this, and send out a daily or weekly email with a PDF summary of that widget or report.
You could possibly use analytics for this, and send out a daily or weekly email with a PDF summary of that widget or report.
Thanks, I think I understand how to schedule reports, but I’m struggling with how to write a report to capture information from multiple tickets. I will need to base it off something, like maybe ticket subject or item type, I think. I’ll keep poking at it, but welcome any suggestions if I’m on the wrong track. :)
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