I am curious how others are handling this scenario ---
What do you do when an email address gets reused over time? For example John Smith joins our company and then leaves in 2021. Then a different John Smith gets hired in 2023, and we've since deleted his mailbox. In freshservice we already have a John Smith as a requester using the “Email Address” we would assign to the new John Smith (our schema is firstname.lastname@example.org).
Deactivating the requester when they leave the company would make sense and preserve ticket data but yet that would still prevent us from adding a new requester with the same email address.
Forgetting the user does free us up to use that email address again but then we have ticket data that no longer has the old Requester’s name associated with it but a “Forgotten User” designation.
So I ask again, how are you all handling this situation and what are some best practices based on the fact that email addresses in the real business world do get reused from time to time.
Appreciate any feedback, thank you!