Hello @Dani I can attest that the sandbox is a real struggle in terms of using it for development. I have had many talks with the Freshworks team regarding this issue, and having to work with an environment that isn’t a true representation of our production environment. My suggestion is to reach out to your Customer Success Manager or the Freshservice Support team and see about spinning up a “Test” instance off of your current environment. You can then configure this to match your production environment and then you can have one for “Testing” and one as your “Sandbox”. I do know they are working on improving the sandbox experience this year.

Hope that helps.