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Hi everyone,

I’m exploring Freshservice and Freshdesk as possible solutions for managing seasonal service-based businesses, particularly in tourism-heavy areas like Muskoka, where activities such as sea doo rental Muskoka are in high demand during summer.

Has anyone here adapted Freshworks tools to manage:

  • Inventory and equipment bookings

  • Seasonal customer support spikes

  • Maintenance tracking for physical assets (like watercraft or gear)

  • Online reservation and ticketing workflows?

Would love to hear how others in similar industries have tailored Freshworks to fit these unique operational cycles. Bonus points for examples in tourism or rental services!

Thanks in advance!

We’ve been running a seasonal rental operation in the Muskoka area for a few years, and Freshworks tools have been really useful in handling the summer surge.

For our Sea Doo rental Muskoka business, we’ve adapted Freshdesk to:

  • Route inquiries automatically based on keywords like location or activity type, so booking questions go straight to the right team.

  • Track seasonal maintenance by creating internal tickets for each watercraft that require servicing between rentals.

  • Use canned responses and knowledge base articles to quickly answer common availability and safety questions, which cuts down response time.

If you want to go further, integrating Freshdesk with an online booking tool helps sync reservations with customer communications. This way, even during peak weekends, we keep the workflow organized without missing inquiries.

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