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Hi All,

Is there a way to make an Approver of a Change Request into a Must Vote Approver.

The only options appear to be for: 

Whilst this is ok in the main, I do need to have a MUST VOTE approver for some of the changes that go through our system. This is normally based on the the Area of the change request. 

Currently I use MAJORITY as no other option really suits, however this can allow a change to get Approved for implementation without the correct variation of voters, or the person in charge of the department doesn’t get a chance to vote as the majority has already Approved the change.

This is a must have for me and used to be available in our last system.

note: I have not tried this, but it is a direction I might try to go


Could you create a 2-level approval using the ‘owner of impacted service’ approval option, either first needing to be approved by the critical person and then by a majority of the group? or the reverse approved by the group and then by the critical person?

it could be possible to combine a change CAB as well as workflow, add another status for your critical check, and look for this in a workflow, use the send approval email action to progress the workflow and then actions to tag / add note. add tags for confirming your critical decision makers choice, and change the status on approval or refusal.

Hello @PRS, what we did was added a custom field that indicated the “Area” the change request was requested for, then we hid the field from agent view using Business Rules for Forms. We built change templates to match the area (ex. Infrastructure Major Change template). Then in workflow automators we set up our approval process using a condition block that looks at that “Area” field and sends an approval to the necessary person who must approve before the change process progresses.

Using that in combination with the way we configured the change lifecycles we are able to get a “Must Approve” approach for major changes.

Hope that helps.

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