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Using Liquid filters in condition nodes

  • February 10, 2026
  • 2 replies
  • 3 views
J
Apprentice

Hi,

 

I am fairly new to using automations and conditional nodes in freshservice. What I am attempting to do is check if any of a multi drop down form entry contains a word. For example “test”. How do I do contains or how do extract each entry in the multidrop down to then do validation on it?

 

 

Best answer by Roxwell

Thanks for the tag ​@Kamakshi V 

 

​@jp1991 - you need to use Indexof andmake sure the output is set to BOOLEAN

 

if(
   indexOf(toLowerCase('{{ticket.ri_80_applications_required_to_install}}'), 'test',0) >= 0,
   true,
   false
)

 

    2 replies

    Kamakshi V
    Community Manager
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    • Kamakshi VCommunity Manager
    • Community Manager
    • February 13, 2026

    ​@Roxwell ​@ITMike Jumping into this thread in case you have experience with this topic!

    Freshworks Community Manager
    Roxwell
    Top Contributor ⭐
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    • RoxwellTop Contributor ⭐
    • Top Contributor ⭐
    • Answer
    • February 13, 2026

    Thanks for the tag ​@Kamakshi V 

     

    ​@jp1991 - you need to use Indexof andmake sure the output is set to BOOLEAN

     

    if(
       indexOf(toLowerCase('{{ticket.ri_80_applications_required_to_install}}'), 'test',0) >= 0,
       true,
       false
    )

     

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