Shouldn’t this be the go to place for “What’s New” information in Freshservice??? More or less nothing has been posted here regarding product updates etc for 6 months and lots of new functionality has been released during this time period. SaaS Management, Orchestration Center, Alert Management to just name a few...

Hi @GlennA 

Hope you are doing well. 

Thank you for writing to us and sharing your feedback. We couldn't agree more with you on this, we have a new team in place who are actively looking at all the product updates and working on the content around it. Within no time we will see all the necessary updates and information on this forum. 

We sincerely apologies for any inconvenience caused and thank you for your feedback. 

Team Freshworks Community. 

Hi @GlennA 

The Product Updates Section within this community would be the go-to place to know about any of the Freshworks Product updates. You can make use of the product filters as per your requirement and we’ll be updating the older update notes also within this community in the next few weeks.

Wanted to keep you posted about the progress :)

You can check out the Freshervice recent release notes:

May 2021

June 2021

Hi @rashmi.nag 

Thanks for your reply. Yes, I have noticed that the Product Updates Section within this community now has started to get the latest release notes. Really great - thx!