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Hello Freshworks Community Fam!

How are you’ll doing?


I’m really excited to announce the next Product Review Webinar - “Understanding the Bot Game” hosted by our CX Subject Matter Expert (SME) @ShubhamShrivastava on Wednesday, October 18 at 3:00 p.m. IST. In this session, you'll discover the latest AI advancements in Freshdesk and the Customer Service Suite, empowering you with cutting-edge Next Gen AI features.

But first, I’d love to introduce Shubham and share a little more about him here!

 

Shubham Shrivastava
Customer Success Specialist
Freshworks​​​​​

Shubham is a Customer Success Specialist with over 3 years of experience at Freshworks, where he has worked with both the US-East Customer Success team (Mid-Tier) and the India - Top Tier (Grow) Customer Success team. He possesses a deep knowledge of CX-Persona products and is primarily focused on improving People, Products, and Processes. Prior to Freshworks, he worked for two EdTech companies, the Indian Air Force, and HAL (Helicopter & Tejas division).

When not at work, Shubham enjoys taking on challenges and has a passion for adventure sports. He recently accomplished his first Triathlon (Swim-Cycle-Run) in collaboration with the Indian Navy. Despite being hydrophobic, he is also a certified scuba diver 🌊.!!


Should you have any questions on CX, please drop them below on the comments section! We are really looking forward to seeing you’ll at the session.

In case if you are unable to attend, please write to community@freshworks.com or DM me on community to access the on-demand video.

See you then 👋🏼

 

Best

Kamakshi

 

 

Tagging some of our CX folks who might be interested!

 

@AJC @Kgordy @zechaniz @carriem @SeanBorton @GregLock @MVA @james jully @Sogi @saket @Rowland @Laureno @luiz @Shama @JeanneS @Matt Bramley @Heidit @Valerie.Brown @pschnick @Belinda @JoseR @Kormak @andreas @James_Fitton @Michelle Green @Hoss Lippert @Dom C @Pearl @AmakaG @Tracy Reid @Martz @Mukesh Raja R @J.Hamilton 

 

 

Hi @charima 

How’s it going?

During the recent Community Hours session, you expressed interest in chatbots and AI. I believe you'd find this upcoming session useful! If you're keen, please do register. 😊

 

Heyy @ShubhamShrivastava 
 

Unfortunately, I wouldn’t be able to make it to be session. But I do have a question…It would be great if you can address it during the session.

We send a lot of canned responses, however, in some cases I need to expand the context of the query and resolution that we provide. How do I do that?

Hey @ShubhamShrivastava - Looking forward to our session today! 

One of my questions are to understand how can bots help us with ticket analysis? And also to understand how the bots can help with my reporting?

Thanks,

Ally

Hey Everyone!

We will be going live soon! If you face any issues logging in, please drop a message in this thread for assistance.

 

Looking forward to seeing you all soon :)

@Kamakshi V Was this event recorded and if so, may I please get a copy? I was looking forward to attending, but noticed yesterday morning that it was scheduled for 2:30a-3:30a PST. I attempted to stay awake to attend, but it didn’t happen. 

Hey @Keri Sandler_First Legal 

Thank you for reaching out! We completely understand it wasn't a suitable time for you. We do have some CX events in your time zone on the horizon, and I'll keep you updated.

I will share the recording of this session on this thread once its ready. 

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