Hello Freshworks Community Fam!
How are you’ll doing?
I’m really excited to announce the next Product Review Webinar - “Understanding the Bot Game” hosted by our CX Subject Matter Expert (SME)
But first, I’d love to introduce Shubham and share a little more about him here!
Customer Success Specialist
Freshworks
Shubham is a Customer Success Specialist with over 3 years of experience at Freshworks, where he has worked with both the US-East Customer Success team (Mid-Tier) and the India - Top Tier (Grow) Customer Success team. He possesses a deep knowledge of CX-Persona products and is primarily focused on improving People, Products, and Processes. Prior to Freshworks, he worked for two EdTech companies, the Indian Air Force, and HAL (Helicopter & Tejas division).
When not at work, Shubham enjoys taking on challenges and has a passion for adventure sports. He recently accomplished his first Triathlon (Swim-Cycle-Run) in collaboration with the Indian Navy. Despite being hydrophobic, he is also a certified scuba diver 🌊.!!
Should you have any questions on CX, please drop them below on the comments section! We are really looking forward to seeing you’ll at the session.
In case if you are unable to attend, please write to community@freshworks.com or DM me on community to access the on-demand video.
See you then 👋🏼
Best
Kamakshi
